Job Description
Join our dynamic IT team at NexusTech Solutions! We're urgently seeking motivated Entry-Level IT Support Specialists to deliver exceptional technical assistance to our Sacramento-based clients. This is your opportunity to launch a rewarding career in technology while working with cutting-edge systems in a collaborative environment.
As a key member of our support division, you'll diagnose hardware/software issues, implement security protocols, and maintain network infrastructure. We provide comprehensive training and mentorship to accelerate your professional growth. If you're passionate about technology and eager to learn, apply now to join our innovative team!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Install, configure, and maintain desktop/laptop computers and peripherals
- Monitor and respond to helpdesk tickets via ticketing systems
- Document technical procedures and create knowledge base articles
- Assist with cybersecurity initiatives including patch management
- Collaborate with senior engineers on complex infrastructure projects
- Conduct user training on new technology implementations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain within 90 days)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Valid California driver's license (for occasional client site visits)