Job Description
Join our dynamic IT team at TechSolutions Fresno and launch your tech career! We're urgently seeking passionate entry-level IT professionals to provide critical technical support to our growing client base. This is a unique opportunity to gain hands-on experience with cutting-edge systems while making a tangible impact in the Central Valley's tech scene.
As an IT Support Specialist, you'll be the first point of contact for resolving technical issues, ensuring smooth operations for our diverse clientele. Our comprehensive training program will accelerate your growth in network administration, cybersecurity, and cloud technologies.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Manage helpdesk tickets with SLA-driven response times
- Deploy and configure workstations, servers, and network equipment
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex infrastructure projects
- Provide user training on new systems and security protocols
- Monitor system performance and implement preventative maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification or equivalent experience
- Proficiency with Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving abilities with customer service focus
- Basic knowledge of cloud platforms (AWS/Azure/GCP)
- Valid California driver's license for occasional on-site visits
- Ability to lift 50 lbs for equipment installation