Job Description
Join our dynamic IT team in sunny Tucson and kickstart your tech career! We're urgently seeking passionate entry-level professionals to deliver exceptional technical support across our growing client base. As a cornerstone of our operations, you'll gain hands-on experience with cutting-edge systems while working alongside industry mentors. Enjoy competitive benefits, flexible work options, and a vibrant startup culture committed to your professional growth. Immediate openings available – apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical processes and create user training materials
- Collaborate with senior engineers on system upgrades and security patches
- Manage helpdesk tickets using ServiceNow and JIRA platforms
- Conduct user orientation sessions for new technology deployments
Qualifications
- Associate's degree in IT or related field OR equivalent technical certifications
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving skills with attention to detail
- Excellent communication abilities and customer service mindset
- Ability to lift 20 lbs for hardware installations
- Valid Arizona driver's license for occasional on-site visits
- CompTIA A+ or similar certification preferred