Job Description
Join our dynamic tech team as an Entry-Level IT Support Specialist in Portland! We're urgently seeking passionate tech enthusiasts to deliver exceptional user support, maintain critical infrastructure, and accelerate their careers in a fast-paced environment. If you're ready to launch your IT journey with hands-on experience and mentorship, apply now!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage Active Directory accounts and group policies
- Assist with cybersecurity protocols and data protection measures
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on system upgrades
- Monitor network performance and resolve connectivity issues
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (preferred)
- Familiarity with Microsoft Azure/Office 365
- Basic understanding of cloud infrastructure (AWS/Azure)
- Strong problem-solving and communication skills
- Ability to lift 30lbs for hardware maintenance
- Valid US driver's license for occasional site visits