Job Description
Join our dynamic tech team in Oakland and launch your IT career with hands-on experience in enterprise systems and infrastructure. We're seeking motivated individuals passionate about technology to provide critical IT support across our growing organization. Enjoy comprehensive training, mentorship from senior engineers, and a collaborative environment where your growth is prioritized. Perfect for recent graduates or career changers eager to build foundational skills in networking, security, and cloud technologies.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing systems and remote assistance
- Deploy and configure desktops, laptops, and mobile devices
- Assist with cybersecurity protocols and access management
- Document IT procedures and knowledge base articles
- Collaborate with cross-functional teams on system upgrades
- Participate in IT infrastructure monitoring and maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or similar certification preferred
- Basic understanding of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work in a fast-paced, team-oriented environment
- Customer service experience with technical aptitude