Job Description
Join TechVision Solutions as an Entry-Level IT Support Specialist and kickstart your career in Miami's thriving tech hub! We're seeking passionate tech enthusiasts ready to deliver exceptional user support while growing alongside industry experts. This immediate hire position offers hands-on experience with enterprise systems, cloud technologies, and cybersecurity protocols in a collaborative, fast-paced environment.
Our Miami team values innovation and continuous learning, providing mentorship programs and certifications to accelerate your professional growth. Enjoy competitive benefits including health insurance, retirement plans, and flexible work arrangements. Perfect for recent graduates or career changers eager to make an impact in IT support!
Responsibilities
- Provide Tier 1/2 technical support for 200+ employees via phone, email, and in-person
- Deploy and configure Windows/macOS workstations, peripherals, and mobile devices
- Monitor and maintain network infrastructure including switches, routers, and firewalls
- Document IT assets, incidents, and solutions using ServiceNow platform
- Collaborate with vendors on hardware/software procurement and maintenance
- Assist with cybersecurity protocols including endpoint protection and access controls
- Train end-users on software applications and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- CompTIA A+ certification or willingness to obtain within 90 days
- Proficiency with Windows 10/11, Active Directory, and Microsoft 365
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong diagnostic and troubleshooting abilities
- Excellent communication skills and customer service mindset
- Ability to lift 30lbs and work flexible hours including occasional weekends