Job Description
Join TechPulse Solutions' dynamic tech team as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts to deliver exceptional IT infrastructure support to our clients across Portland's vibrant business district. This is your opportunity to launch your career in technology with hands-on experience in network administration, cybersecurity basics, and client-facing IT solutions.
Our collaborative environment offers mentorship from seasoned IT professionals and exposure to cutting-edge technologies. If you're a problem-solver with a hunger to grow in Portland's thriving tech scene, apply today and start your IT journey with us!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Monitor and troubleshoot network connectivity issues using diagnostic tools
- Document IT processes, incidents, and resolutions in service management systems
- Assist with cybersecurity best practices implementation and monitoring
- Collaborate with cross-functional teams to resolve complex technical issues
- Conduct user training on new IT systems and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk)
- Strong problem-solving skills and customer service orientation
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 30lbs and work in varied physical environments
- Valid Oregon driver's license for occasional on-site client visits
- Authorized to work in the United States without sponsorship