Job Description
Join Detroit's fastest-growing tech firm as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in a dynamic, collaborative environment. This immediate-hire role offers hands-on experience with cutting-edge systems while supporting our mission to empower Detroit's digital transformation. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans. Start immediately and grow with us!
Responsibilities
- Provide first-line technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document IT processes and maintain knowledge base articles
- Collaborate with senior team on network infrastructure projects
- Assist with system backups, disaster recovery drills, and security audits
- Train staff on new technologies and best practices
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service experience with strong problem-solving skills
- Ability to troubleshoot hardware/software issues independently
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional off-site support
- US citizenship or work authorization required