Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your tech career in sunny San Diego! We're seeking motivated tech enthusiasts ready to immediately contribute to our dynamic team. As a rapidly growing tech firm, we offer unparalleled mentorship, cutting-edge projects, and a collaborative environment where your skills will flourish. If you're passionate about technology and eager to learn, this is your golden opportunity to grow with industry leaders while making tangible impacts.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve desktop, laptop, and peripheral issues
- Assist with system deployments, configurations, and maintenance
- Document technical processes and create user documentation
- Collaborate with senior engineers on infrastructure projects
- Support cybersecurity best practices and data protection protocols
- Manage helpdesk ticketing systems and SLA compliance
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows, macOS, and Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30lbs for hardware maintenance
- Valid California driver's license required