Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in Philadelphia's thriving tech scene! We're seeking passionate tech enthusiasts to provide critical support to our growing client base. This immediate-hire opportunity offers hands-on experience with cutting-edge systems while working alongside industry mentors. Enjoy a collaborative environment where your problem-solving skills will directly impact business success. We provide comprehensive training and a clear career growth path for dedicated candidates. If you're ready to transform your technical knowledge into real-world impact, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Manage user account creation and access permissions
- Assist with cybersecurity best practices implementation
- Participate in IT asset inventory and lifecycle management
Qualifications
- Associate's degree in IT or related field OR equivalent technical certifications (CompTIA A+, Google IT Support)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong troubleshooting and diagnostic abilities
- Excellent written/verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- Valid driver's license (occasional client site visits required)