Job Description
Launch your tech career with TechSolutions Pro! We're seeking passionate entry-level IT professionals to join our dynamic team in Arlington. Enjoy competitive benefits, mentorship from industry experts, and opportunities for rapid growth in a cutting-edge environment. If you're ready to transform your academic knowledge into real-world impact, this is your launchpad.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install and configure workstations, peripherals, and network equipment
- Document IT processes and maintain accurate knowledge base entries
- Collaborate with senior engineers on system upgrades and security patches
- Deliver exceptional end-user training and troubleshooting guidance
- Assist with server monitoring and basic network administration tasks
- Support cybersecurity initiatives through best practice implementation
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain)
- Proficiency with Windows OS and basic networking concepts
- Strong problem-solving and communication skills
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Familiarity with Active Directory and cloud platforms (AWS/Azure)
- Ability to lift 25lbs and work in server environments