Job Description
Join TechSolutions KC as an Entry-Level IT Support Specialist and launch your career in technology! We're a fast-growing IT services firm serving Kansas City businesses with innovative solutions. This role offers hands-on experience in network administration, system maintenance, and client support within a collaborative environment. Perfect for recent graduates or career changers eager to grow in the IT field.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain Windows/macOS workstations and servers
- Assist with cybersecurity protocols and data backup procedures
- Document technical issues and resolutions in IT service management tools
- Collaborate with senior engineers on infrastructure projects
- Train end-users on software applications and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Microsoft Office 365 and Active Directory
- Customer service mindset with strong communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs and work in a hybrid office environment