Job Description
Launch your IT career in Detroit's thriving tech scene! Detroit Tech Innovations is seeking motivated Entry-Level IT Support Specialists to join our dynamic team. You'll gain hands-on experience with cutting-edge systems while supporting Fortune 500 clients. Enjoy mentorship from senior engineers, flexible work arrangements, and opportunities for rapid career growth. Perfect for recent graduates or career changers ready to make their mark in technology!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install and configure workstations, laptops, and peripheral devices
- Document IT processes and maintain accurate inventory records
- Collaborate with cross-functional teams on system implementations
- Monitor network performance and troubleshoot connectivity problems
- Train end-users on new technologies and best practices
- Assist with cybersecurity protocols and data protection measures
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred
- Valid driver's license and reliable transportation