Job Description
Join our dynamic IT team and launch your career in technology! InnovateTech Solutions is seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base in Omaha. This role offers comprehensive training and a clear path for career advancement in a collaborative environment.
We're looking for problem-solvers with a passion for technology who want to make an impact. You'll gain hands-on experience with enterprise systems while working alongside industry professionals. If you're ready to transform your technical knowledge into real-world solutions, we encourage you to apply!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT procedures and create knowledge base articles
- Collaborate with senior team members on system upgrades and projects
- Monitor system performance and troubleshoot security incidents
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows operating systems and networking concepts
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (not required)