Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist in sunny Tucson! TechSolutions Inc. is a leading technology firm providing innovative solutions to local businesses. We're seeking passionate tech enthusiasts ready to kickstart their careers in a supportive, growth-oriented environment. Enjoy competitive benefits, mentorship from senior engineers, and opportunities to work with cutting-edge technologies. Perfect for recent graduates or career changers with foundational technical knowledge.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes, incidents, and solutions in ticketing systems
- Collaborate with cross-functional teams to resolve technical escalations
- Assist with cybersecurity best practices and data protection protocols
- Participate in system upgrades and maintenance projects
- Train end-users on software applications and system usage
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking concepts, and hardware troubleshooting
- Familiarity with help desk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills and customer service orientation
- Ability to work independently and prioritize tasks in a fast-paced environment
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation for occasional on-site visits