Job Description
Launch your IT career in Albuquerque with TechSolutions Inc.! We're seeking a motivated Entry-Level IT Support Specialist to join our innovative team. This role offers hands-on experience in enterprise environments while working alongside senior engineers to implement cutting-edge solutions. Perfect for recent graduates or career changers with foundational tech knowledge.
Our hybrid culture combines collaborative office work in downtown Albuquerque with flexible remote options. You'll gain exposure to cloud infrastructure, cybersecurity protocols, and enterprise systems while contributing to our mission of transforming local businesses through technology.
Responsibilities
- Provide Tier 1/2 technical support for 200+ employees across hardware, software, and network issues
- Deploy and configure Windows/macOS systems, printers, and peripheral devices
- Manage Active Directory accounts, group policies, and user permissions
- Monitor system health using Nagios and Splunk; escalate critical incidents
- Document IT processes using Confluence and maintain asset inventory in ServiceNow
- Collaborate on cloud migrations to Azure/AWS and cybersecurity initiatives
- Train staff on new software implementations and security best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Basic proficiency with Windows Server administration and PowerShell scripting
- Familiarity with TCP/IP networking, DNS, and DHCP fundamentals
- Strong diagnostic skills and ability to troubleshoot hardware/software issues
- Excellent written/verbal communication and customer service abilities
- Valid New Mexico driver's license and reliable transportation for occasional on-site visits