Job Description
Join our dynamic IT team at InnovateTech Solutions, where your career in technology takes flight! We're seeking passionate entry-level professionals to deliver exceptional technical support to our growing client base. As an IT Support Specialist, you'll be the backbone of our operations, ensuring seamless digital experiences for users across Milwaukee. Enjoy a collaborative environment with mentorship from senior engineers, cutting-edge projects, and opportunities for professional growth. We offer comprehensive benefits, flexible work arrangements, and a culture that celebrates innovation and continuous learning. If you're ready to launch your IT career in a supportive, forward-thinking company, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and in-person assistance
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
- Manage user accounts, permissions, and access controls across Windows and macOS environments
- Document technical procedures, incidents, and resolutions in IT service management tools
- Collaborate with cross-functional teams to implement IT infrastructure upgrades
- Monitor system health, perform preventive maintenance, and escalate complex issues
- Train end-users on software applications and security best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of hands-on IT support experience (internships, helpdesk, or lab work accepted)
- Proficiency with Windows OS, Microsoft Office 365, and basic networking concepts
- Strong problem-solving skills with ability to diagnose and resolve technical issues
- Excellent written and verbal communication skills with customer service focus
- CompTIA A+ or similar certification preferred (willing to train)
- Valid driver's license and reliable transportation for occasional on-site visits