Job Description
Launch your IT career with TechCorp Solutions! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team in Memphis. As a key member of our IT department, you'll gain hands-on experience in enterprise-level systems while supporting 500+ users across multiple locations. Our comprehensive training program will equip you with industry certifications and mentorship from senior engineers. Enjoy competitive benefits, flexible work arrangements, and opportunities for rapid advancement in a growing tech hub.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via ticketing system and phone
- Deploy and configure desktop/laptop systems, printers, and peripherals
- Document IT processes and maintain accurate asset inventories
- Collaborate with cybersecurity team on basic security protocols and user training
- Assist with server monitoring, backup verification, and system updates
- Support cloud platforms (Microsoft Azure/O365) and mobile device management
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Customer service mindset with excellent communication skills
- CompTIA A+ or similar certification preferred (willing to train)
- Experience with ticketing systems (ServiceNow/Jira) preferred
- Ability to lift 30 lbs and work in varied physical environments
- Valid driver's license for occasional equipment transport
- Must pass background check and drug screening