Job Description
Join our dynamic IT team in Oklahoma City as an Entry-Level IT Support Specialist! We're seeking motivated tech enthusiasts ready to launch their career in a fast-paced environment. At TechSolutions Inc., we invest in talent through mentorship, hands-on training, and clear growth paths. Enjoy competitive benefits, flexible scheduling, and a collaborative culture where your ideas drive innovation. If you're passionate about technology and eager to learn, this is your opportunity to thrive!
Responsibilities
- Provide first-level technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems and peripheral devices
- Assist with network connectivity, security protocols, and cloud service access
- Document technical issues and resolutions using ITSM tools
- Collaborate with senior engineers on system upgrades and maintenance
- Conduct user training on new technologies and best practices
- Monitor system performance and escalate critical issues promptly
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS, networking fundamentals, and security principles
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- Relevant certifications (CompTIA A+, Google IT Support) are preferred
- Valid driver's license for occasional off-site support