Job Description
Join Detroit's fastest-growing tech firm as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts to deliver exceptional service to our clients across Southeast Michigan. This role offers hands-on experience in network administration, system maintenance, and cybersecurity fundamentals within a collaborative, mentor-driven environment. Perfect for recent graduates or career changers ready to launch their IT career in a dynamic setting.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Document IT processes and maintain accurate asset inventory
- Collaborate with senior engineers on system upgrades and migrations
- Monitor network performance and security alerts
- Deliver user training on company systems and tools
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification or equivalent experience
- Basic knowledge of Windows OS, Active Directory, and networking
- Strong troubleshooting and diagnostic abilities
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Valid Michigan driver's license (for occasional client visits)