Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and kickstart your career in Houston's thriving tech scene! We're seeking motivated tech enthusiasts to join our dynamic team, providing critical IT infrastructure support to enterprise clients. This role offers hands-on experience with cutting-edge technologies, mentorship from industry experts, and a clear path to career advancement. Enjoy competitive benefits, flexible work arrangements, and a collaborative culture that values innovation and growth. Apply now to become part of Houston's premier IT workforce!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing systems and remote assistance
- Deploy and configure workstations, laptops, and peripheral devices
- Document IT processes, procedures, and knowledge base articles
- Collaborate with senior engineers on system upgrades and projects
- Monitor system health and perform routine maintenance tasks
- Assist with cybersecurity protocols and data protection measures
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with help desk software (ServiceNow, Jira, etc.)
- Strong problem-solving and customer service skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to work independently and in team environments
- Valid Texas driver's license for occasional client site visits