Job Description
Join our award-winning tech team as an Entry-Level IT Support Specialist! We're seeking motivated individuals with a passion for technology who want to launch their careers in San Francisco's thriving tech scene. No prior experience required – we provide comprehensive paid training covering network administration, cloud systems, cybersecurity fundamentals, and troubleshooting protocols. This full-time position includes mentorship from senior engineers, hands-on experience with cutting-edge infrastructure, and clear pathways to career advancement. Enjoy competitive benefits, flexible scheduling options, and a collaborative environment focused on professional growth.
Responsibilities
- Provide technical support to employees via ticket system, phone, and in-person assistance
- Install, configure, and maintain hardware/software systems including Windows/macOS environments
- Monitor network performance and security protocols using enterprise tools
- Document technical procedures and maintain asset inventory databases
- Collaborate with cross-functional teams on system upgrades and projects
- Participate in ongoing training modules to expand technical expertise
- Adhere to ITIL best practices for incident management and service delivery
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong problem-solving abilities with logical thinking approach
- Excellent communication skills (written and verbal)
- Willingness to learn through structured training programs
- Basic familiarity with computer systems and internet technologies
- Ability to lift 25 lbs and work in fast-paced environments
- Valid California driver's license (for occasional equipment transport)
- Pass background check and pre-employment skills assessment