Job Description
Are you looking to kickstart a rewarding career in Information Technology? Apex Tech Solutions is seeking a dedicated Entry Level IT Support Specialist to join our growing team in Seattle, Washington. We value potential, curiosity, and a strong work ethic over previous experience. If you are eager to learn the ins and outs of IT support and want to work in a dynamic, high-conversion environment, we want to hear from you.
As a key member of our Technical Services team, you will provide critical support to our clients, ensuring their technology needs are met with precision and care. This is an excellent opportunity for recent graduates or career changers looking to enter the tech industry without a traditional background.
Responsibilities
- Provide Tier 1 Support: Assist end-users with hardware and software troubleshooting, password resets, and basic network connectivity issues.
- Hardware Management: Perform setup, configuration, and maintenance of desktops, laptops, printers, and peripherals.
- Incident Resolution: Log, track, and manage IT support tickets in our CRM system to ensure timely resolution and high customer satisfaction.
- Software Deployment: Assist in the installation and configuration of essential business applications and security patches.
- Documentation: Maintain accurate records of technical issues, solutions, and system configurations.
- Team Collaboration: Work closely with senior IT staff to learn best practices and improve support processes.
Qualifications
- Education: High school diploma or GED required; Associate's degree in Computer Science or related field is a plus.
- Technical Aptitude: Basic understanding of how computers, operating systems (Windows/Mac), and peripherals work.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Strong analytical skills and a logical approach to troubleshooting technical issues.
- Availability: Must be available to work full-time, Monday through Friday, 9:00 AM - 5:00 PM PST.
- Attitude: A self-starter mindset with a genuine passion for technology and helping others.