Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! TechForward Solutions is seeking motivated individuals to provide essential technical assistance to our clients in Sacramento. This full-time role offers comprehensive training and growth opportunities in a supportive environment. If you're passionate about problem-solving and eager to build foundational IT skills, we encourage you to apply.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document all technical issues and resolutions in ticketing systems
- Assist users with security protocols and data protection measures
- Collaborate with senior technicians on complex system deployments
- Conduct routine system maintenance and updates
- Deliver user training on new technologies and best practices
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and customer service skills
- Ability to work independently and in a team environment
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional on-site visits