Job Description
Launch your tech career with comprehensive training as an IT Support Specialist at TechForward Solutions. We're seeking motivated individuals with no prior experience who are passionate about technology. Our paid 8-week training program covers networking, cybersecurity fundamentals, cloud computing, and troubleshooting. Join our innovative team in Seattle's thriving tech hub and gain hands-on experience with cutting-edge systems while earning a competitive salary.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person
- Install, configure, and maintain hardware/software systems
- Document IT processes and create knowledge base articles
- Collaborate with senior engineers on complex technical issues
- Participate in rotational training across IT domains
- Assist with network security protocols and access management
- Support office technology including AV equipment and mobile devices
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and willingness to learn technical skills
- Strong problem-solving and communication abilities
- Ability to work in a fast-paced, team-oriented environment
- Customer service mindset with patience and empathy
- Compensation for industry certification exams post-training
- Must pass background check and drug screening
- Valid driver's license required for occasional equipment transport