Job Description
Join our dynamic team at TechSolutions Dallas as an Entry-Level IT Support Specialist! We're urgently hiring passionate individuals eager to launch their tech careers in the heart of Dallas. As a cornerstone of our operations, you'll provide critical technical support to clients while receiving hands-on mentorship from industry veterans. This is your gateway to a thriving career in IT with competitive compensation and rapid growth opportunities.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document all support tickets and maintain accurate records
- Collaborate with senior engineers on complex technical issues
- Assist with network monitoring and system maintenance
- Deliver exceptional customer service with a solutions-oriented approach
Qualifications
- High school diploma or equivalent; technical certifications preferred
- 0-2 years of IT support or helpdesk experience
- Proficiency in Windows OS and Microsoft Office Suite
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work flexible hours including occasional weekends
- Valid driver's license and reliable transportation