Job Description
We are looking for a motivated Entry Level IT Support Specialist to join our growing team in the heart of Philadelphia. This is an excellent opportunity for recent graduates or career changers to launch a successful career in Information Technology. You will receive comprehensive training on our proprietary support systems and industry best practices. If you are eager to learn, have a strong problem-solving mindset, and want to work in a dynamic environment, we want to hear from you.
Why Join Us?
- Comprehensive paid training program.
- Career growth opportunities within a stable industry.
- Modern office environment in Center City Philadelphia.
- Competitive benefits package including health, dental, and 401k matching.
Responsibilities
- Provide first-level technical support to clients via phone, email, and remote desktop tools.
- Troubleshoot hardware and software issues, including printers, operating systems, and applications.
- Document all support interactions and resolutions in our CRM database.
- Collaborate with senior technicians to escalate complex issues and learn advanced troubleshooting techniques.
- Participate in daily team meetings and training workshops to stay updated on technical updates.
- Maintain a high level of professionalism and customer satisfaction in all interactions.
Qualifications
- High School Diploma or GED required; Associate degree in IT or related field preferred.
- No prior IT experience required; we provide the training.
- Basic understanding of computer operations and internet navigation.
- Strong verbal and written communication skills.
- Ability to work effectively both independently and within a team setting.
- Reliable transportation and access to a computer with high-speed internet for remote training.