Job Description
Launch your tech career in London's thriving IT sector! TechSolutions UK is seeking motivated Entry-Level IT Support Specialists to join our dynamic team. No prior experience required – we provide comprehensive training to transform your passion into expertise. This is your gateway to the UK's booming tech industry with competitive benefits and growth opportunities.
Join our collaborative environment where innovation meets mentorship. We invest in talent through structured onboarding programs and clear career progression paths. Perfect for graduates and career-changers ready to build foundational skills in cloud computing, cybersecurity, and system administration.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain desktop/laptop systems
- Document support tickets using ITSM tools (ServiceNow/Jira)
- Collaborate with senior engineers on complex problem resolution
- Assist with network infrastructure monitoring and maintenance
- Participate in IT asset management and inventory audits
Qualifications
- No prior experience required – open to graduates and career changers
- Basic computer literacy and troubleshooting aptitude
- Strong communication skills and customer service mindset
- Ability to learn technical concepts quickly through training
- High school diploma or equivalent; A-Levels/BTEC in IT preferred
- Proficiency in Microsoft Office and Windows operating systems
- Valid UK work authorization and right to work in the UK