Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals to provide critical technical support to our growing client base. This immediate hire opportunity offers hands-on experience with cutting-edge systems in a collaborative environment. Perfect for recent graduates eager to build their technical skills while making a tangible impact.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues efficiently
- Install, configure, and maintain computer systems and networks
- Document technical processes and maintain accurate records
- Collaborate with senior engineers on complex troubleshooting
- Assist with system upgrades and security patch implementations
- Deliver user training on new technologies and best practices
Qualifications
- Recent graduate or 0-2 years of IT support experience
- Basic understanding of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and manage multiple priorities
- Customer service-oriented mindset with patience
- CompTIA A+ certification or equivalent knowledge preferred