Job Description
Join our dynamic London-based team as an Entry-Level IT Support Specialist! We're seeking motivated individuals with a passion for technology to provide critical technical support to our growing client base. This immediate-hire position offers comprehensive training and a clear pathway to career advancement in the IT sector. Work in a collaborative environment where your problem-solving skills and eagerness to learn will make a real impact. No prior experience required – just a positive attitude and willingness to grow!
Responsibilities
- Provide first-line technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for diverse clients
- Document all support interactions and maintain accurate case logs
- Install and configure computer systems, networks, and peripherals
- Collaborate with senior team members to escalate complex issues
- Conduct routine system maintenance and security updates
- Deliver excellent customer service with clear communication
Qualifications
- High school diploma or equivalent (A-Levels/BTEC preferred)
- Basic understanding of computer systems and networking concepts
- Strong problem-solving abilities and analytical mindset
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Customer service orientation with patience and empathy
- Willingness to obtain industry certifications (CompTIA A+)