Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in the heart of Washington DC! We provide comprehensive paid training to launch your career in technology, even if you're new to the field. Capital Tech Solutions is committed to nurturing talent through our structured onboarding program, mentorship from industry experts, and hands-on experience with cutting-edge systems. This full-time role offers growth opportunities and benefits including health insurance, retirement plans, and professional development stipends. Perfect for recent graduates or career changers passionate about technology and customer service.
Responsibilities
- Provide first-level technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, printers, and network equipment
- Document incidents, resolutions, and asset information in ticketing systems
- Participate in training sessions covering Windows OS, Active Directory, and cloud services
- Collaborate with senior engineers on complex technical escalations
- Assist with cybersecurity awareness initiatives and basic security protocols
- Contribute to knowledge base articles and process improvement projects
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with Microsoft Office Suite
- Strong problem-solving skills and customer service aptitude
- Ability to learn technical concepts quickly through structured training
- Valid driver's license and reliable transportation
- Passion for technology and willingness to earn industry certifications
- Excellent verbal/written communication skills
- U.S. citizenship or legal authorization to work in the U.S.