Job Description
Launch your tech career with zero experience required! TechForward Solutions is hiring motivated individuals for our paid IT Support training program. This Austin-based opportunity includes comprehensive hands-on training in network administration, cloud systems, and cybersecurity fundamentals. No prior tech experience needed – we provide everything you need to succeed. Join our diverse team of innovators and gain industry-recognized certifications while building a stable career path in Austin's booming tech sector.
What We Offer:
- 6-week paid training program ($20/hour during training)
- Full-time permanent position post-training
- Industry-recognized certifications (CompTIA A+, Google IT Support)
- Health benefits and retirement plan
- Career growth opportunities to senior roles
Responsibilities
- Provide technical support to clients via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems
- Manage network infrastructure and cloud services
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex problems
- Participate in ongoing skill development workshops
- Maintain security protocols for client systems
Qualifications
- No prior technical experience required
- High school diploma or equivalent (college preferred)
- Strong problem-solving and communication skills
- Basic computer literacy (typing, internet, OS navigation)
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Willingness to commit to 6-week training program
- Reliable transportation to our North Austin facility