Job Description
Join our award-winning IT team at InnovateTech Solutions! We're seeking motivated individuals with no prior experience to become IT Support Specialists. Our comprehensive 8-week paid training program covers everything from hardware troubleshooting to cybersecurity fundamentals. You'll gain industry-recognized certifications while earning a competitive salary. Work in our modern Austin headquarters with flexible schedules, growth opportunities, and a supportive team environment.
Responsibilities
- Provide technical support to internal and external clients via phone, email, and chat
- Install, configure, and maintain computer hardware and software systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex infrastructure projects
- Conduct regular system backups and security audits
- Train end-users on new technology implementations
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and communication skills
- Basic computer literacy (Windows, Mac, Office Suite)
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Must pass background check and drug screening
- Valid driver's license (required for occasional off-site support)