Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your technology career! We're hiring motivated individuals in Indianapolis with no prior experience required. Our comprehensive training program covers network administration, cybersecurity fundamentals, cloud technologies, and helpdesk operations. Enjoy a structured 6-month onboarding with mentorship from industry experts, hands-on lab exercises, and certification preparation. This role offers clear career progression paths to senior technical positions. We provide all necessary equipment and learning resources – you just bring enthusiasm and a willingness to learn!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Participate in cybersecurity awareness training and best practices
- Collaborate with senior engineers on network infrastructure projects
- Complete certification modules during training period
- Assist with office technology setup and maintenance
Qualifications
- High school diploma or equivalent required (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and communication abilities
- Ability to work in a team environment and follow protocols
- Passion for technology and continuous learning
- Valid driver's license (for occasional equipment transport)
- Willingness to obtain CompTIA A+ certification during employment