Job Description
Join Austin Tech Solutions and kickstart your IT career with our entry-level IT Support Specialist role! Enjoy weekly pay while providing critical technical assistance to our clients. This is your chance to build foundational skills in a fast-paced environment with direct mentorship from industry experts. Perfect for recent graduates or career changers seeking hands-on experience in Austin's thriving tech scene.
What We Offer:
- Weekly pay cycle (direct deposit)
- Comprehensive paid training
- Flexible scheduling options
- Career advancement opportunities
- Collaborative team environment
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems
- Document IT incidents and resolutions in ticketing systems
- Assist with network connectivity and security protocols
- Train end-users on basic IT applications
- Collaborate with senior engineers on complex issues
- Maintain inventory of IT assets and equipment
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic knowledge of Windows/Mac operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- CompTIA A+ or similar certification (a plus)
- Valid Texas driver's license (required for equipment pickup)