Job Description
Welcome to a career where your potential matters more than your experience. Columbus Tech Solutions is seeking enthusiastic individuals to join our growing team as Entry Level IT Support Associates. We believe in nurturing talent and providing comprehensive training to help you excel in the tech industry.
In this role, you will be the first point of contact for our clients, resolving technical issues and ensuring our systems run smoothly. Whether you are a recent graduate or looking to switch careers, this is the perfect opportunity to launch your career in Information Technology.
Why Join Us?
- Zero Experience Required: We provide full on-the-job training and mentorship.
- Career Growth: Clear pathways to senior IT roles and specialized certifications.
- Modern Environment: Work with cutting-edge technology in a collaborative culture.
Responsibilities
- Assist end-users with hardware and software troubleshooting via phone and email.
- Install, configure, and maintain computer systems and peripherals.
- Monitor and maintain the local area network (LAN) and wide area network (WAN).
- Document all technical issues, resolutions, and user interactions in the ticketing system.
- Perform routine system backups and ensure data integrity.
- Collaborate with senior IT staff to implement software updates and security patches.
- Provide exceptional customer service and support to internal employees and external clients.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or IT is a plus.
- Basic computer literacy and familiarity with operating systems (Windows, macOS).
- Strong desire to learn and a proactive attitude toward problem-solving.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Reliable internet connection and a dedicated workspace are required.