Job Description
Launch your career with InnovateTech Solutions! We're seeking motivated Entry-Level Tech Support Specialists to join our dynamic team in Seattle or work remotely. No prior experience required – we provide comprehensive training to help you succeed. Enjoy competitive benefits, career growth opportunities, and a collaborative culture focused on innovation.
Why Join Us? • Full-time position with health/dental/vision insurance • 401(k) matching • Flexible remote work options • Professional development stipend • Inclusive team environment
Responsibilities
- Provide technical support via phone, email, and chat for software/hardware issues
- Document troubleshooting steps and customer interactions in CRM system
- Collaborate with senior engineers to resolve complex technical problems
- Conduct remote system diagnostics and maintenance tasks
- Train end-users on new software and security protocols
- Monitor ticket queues and maintain service level agreements
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Ability to learn new technologies quickly
- Self-motivated with attention to detail
- Comfortable working independently in remote environment
- Customer service mindset and patience