Job Description
Are you ready to launch your career in the fast-paced world of Information Technology? NextGen Systems Inc. is seeking a motivated Entry Level IT Support Specialist to join our growing team in San Antonio, TX.
We are looking for individuals who are eager to learn, passionate about technology, and ready to take on new challenges. This full-time position offers comprehensive paid training and a clear pathway for professional growth. No prior experience is required—we provide the tools and mentorship you need to succeed.
Responsibilities
- Troubleshooting: Diagnose and resolve hardware and software issues for employees and clients.
- Support: Provide exceptional technical support via phone, email, and in-person assistance.
- Installation: Install, configure, and maintain computer systems, peripherals, and network devices.
- Monitoring: Perform regular system checks to ensure network security and optimal performance.
- Documentation: Maintain accurate records of incidents, resolutions, and technical documentation.
- Assistance: Collaborate with senior staff to improve IT processes and system reliability.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in IT or related field preferred.
- Technical Skills: Basic understanding of computer hardware, operating systems, and networking concepts.
- Communication: Strong verbal and written communication skills with the ability to explain complex concepts simply.
- Problem Solving: Ability to troubleshoot technical problems and think critically under pressure.
- Availability: Must be available for full-time work, including occasional evenings or weekends if necessary.