Job Description
Join our dynamic team at Phoenix Innovations Group as an Entry-Level Customer Support Specialist! We're urgently hiring motivated individuals in Phoenix, AZ to deliver exceptional customer experiences. This is your opportunity to launch a rewarding career in a fast-paced tech environment with comprehensive training and growth opportunities. Our collaborative culture values innovation and professional development, making it the perfect place to build your future.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product guidance using CRM systems
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with technical teams to escalate complex issues effectively
- Contribute to process improvements for enhanced customer satisfaction
- Participate in ongoing training to master product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or support experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office Suite and CRM tools
- Ability to troubleshoot technical issues methodically
- Excellent problem-solving and time-management abilities
- Must be authorized to work in the US