Job Description
Join our dynamic team as an Entry Level Customer Support Specialist and launch your career in tech! We're urgently hiring motivated individuals in Oklahoma City for remote positions requiring zero prior experience. Our comprehensive training program will equip you with essential skills to deliver exceptional customer experiences through phone, chat, and email support. Enjoy flexible remote work, competitive benefits, and a supportive environment designed for growth. If you're a quick learner with a passion for helping others, this is your opportunity to build a stable career with a forward-thinking company.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues using our knowledge base and internal resources
- Document customer interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex escalations
- Meet daily performance metrics for response time and resolution rate
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications and internet navigation
- Ability to work independently in a remote setting
- Reliable high-speed internet connection at home
- Positive attitude and willingness to learn new technologies
- Must be available for flexible hours including weekends