Job Description
Pacific Retail Group is seeking a motivated and friendly Entry Level Customer Support Specialist to join our dynamic team in San Jose, CA. We pride ourselves on delivering exceptional service and are looking for individuals who are eager to learn and grow within a fast-paced environment.
In this part-time role, you will be the first point of contact for our valued customers, ensuring their needs are met with efficiency and warmth. We offer a competitive hourly rate, flexible scheduling, and a clear pathway for career advancement.
Responsibilities
- Greet and assist customers with a friendly and professional demeanor upon arrival.
- Process sales transactions accurately using our point-of-sale (POS) systems.
- Handle customer inquiries via phone, email, and in-person, resolving issues promptly.
- Assist in maintaining the cleanliness and organization of the sales floor.
- Collaborate with team members to achieve daily sales targets and store goals.
- Learn and demonstrate product knowledge to provide accurate recommendations.
- Stay updated on company policies, promotions, and product launches.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal communication skills with a focus on customer service.
- Ability to stand for extended periods and lift up to 25 lbs.
- Flexibility to work evenings, weekends, and holidays as needed.
- Basic computer literacy and typing skills.
- A positive attitude and a willingness to learn new processes quickly.