Job Description
Join our award-winning Atlanta-based team as a Customer Service Specialist! We're seeking motivated individuals with no prior experience to deliver exceptional service to our clients. This full-time role includes comprehensive training, career advancement opportunities, and a supportive work environment. Enjoy competitive pay, health benefits, and flexible scheduling options. If you're a people person with a passion for helping others, we want to meet you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions in our CRM system accurately
- Collaborate with team members to improve service quality
- Meet performance metrics for response time and resolution
- Participate in ongoing product and skills training
- Identify opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary (comprehensive training provided)
- Strong communication and interpersonal skills
- Ability to navigate multiple software systems
- Positive attitude and problem-solving mindset
- Reliable attendance and punctuality
- Basic computer proficiency (typing 30+ WPM)
- Must pass background check and drug screen