Job Description
We are looking for a motivated and energetic Entry-Level Customer Support Specialist to join our dynamic team in San Diego. This is an excellent opportunity for students or recent graduates seeking a part-time role with flexible hours and a clear path for career advancement in the tech industry.
At San Diego TechConnect, we pride ourselves on delivering exceptional user experiences. As a member of our support team, you will be the first point of contact for our valued clients, ensuring their technical inquiries are resolved efficiently and professionally. If you have a passion for helping others and a knack for technology, we want to hear from you.
Why Join Us?
- Competitive hourly rate ($18-$22/hr).
- Flexible part-time schedule to accommodate your studies.
- Comprehensive training and mentorship programs.
- Opportunity for overtime and performance bonuses.
Responsibilities
- Respond to customer inquiries via email, chat, and phone in a professional and timely manner.
- Assist clients in troubleshooting basic technical issues and navigating our software platform.
- Document all customer interactions and feedback in our CRM system accurately.
- Collaborate with the product team to identify common user pain points and suggest improvements.
- Maintain a high level of product knowledge through ongoing training sessions.
- Escalate complex technical issues to senior support agents when necessary.
Qualifications
- High school diploma or equivalent required; college students encouraged to apply.
- Strong verbal and written communication skills.
- Basic computer literacy and comfort with navigating web browsers.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Positive attitude and a genuine desire to help solve problems.
- Reliable internet connection and a dedicated workspace.