Job Description
Are you ready to launch your professional career? Omaha TechConnect is seeking enthusiastic, self-motivated individuals to join our dynamic team as Entry Level Customer Support Specialists. We do not require prior experience—just a great attitude and a willingness to learn.
We provide comprehensive training and mentorship to help you grow into a key member of our support staff. If you are looking for a stable, full-time position with room for advancement in the heart of Omaha, apply today.
Why Join Us?
- Fully paid training program.
- Career growth opportunities within the company.
- Competitive salary and benefits package.
- Collaborative and supportive team culture.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints with patience and empathy.
- Document all customer interactions and feedback accurately in our CRM system.
- Collaborate with senior team members to learn best practices and improve service quality.
- Assist in maintaining a positive and organized work environment.
- Identify opportunities to upsell products or services where appropriate.
Qualifications
- High school diploma or equivalent required.
- Strong written and verbal communication skills.
- Basic computer proficiency and ability to navigate web browsers.
- A reliable computer and high-speed internet connection are required for remote/hybrid work.
- The ability to work full-time, including weekends and holidays, is a plus.
- A proactive attitude and a desire to learn new skills quickly.