Job Description
Join our dynamic team at UrbanConnect Solutions and kickstart your career in NYC with our entry-level customer support role! We're seeking motivated individuals with no prior experience to join our fast-paced environment. Enjoy competitive weekly pay, comprehensive training, and opportunities for growth within our expanding organization.
As a Customer Support Specialist, you'll be the face of our brand, delivering exceptional service to our diverse clientele. We value attitude over experience and provide all necessary training to ensure your success. Our modern Manhattan office offers a collaborative atmosphere with flexible scheduling options to support work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions using our proprietary knowledge base
- Document interactions accurately in our CRM system for quality assurance
- Collaborate with senior team members to escalate complex cases
- Participate in daily team meetings to share insights and best practices
- Meet weekly performance metrics for customer satisfaction and resolution time
- Contribute to continuous improvement of support processes
Qualifications
- No prior experience required - comprehensive training provided
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication skills and clear verbal articulation
- Ability to type 30+ words per minute with accuracy
- Basic computer proficiency and willingness to learn new software
- Reliable internet connection for remote work components
- Flexible schedule availability including some weekend shifts
- Positive attitude and problem-solving mindset