Job Description
Join our award-winning team in Dallas with immediate openings for Customer Service Specialists! We provide comprehensive paid training and career advancement opportunities. No experience necessary – we'll teach you everything you need to succeed in a dynamic, fast-paced environment. Full benefits package included after 90 days.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues using CRM systems and internal knowledge base
- Document interactions accurately in compliance with company standards
- Collaborate with team members to improve service delivery
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training sessions to enhance skills
Qualifications
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Ability to multitask in a fast-paced setting
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Dallas office