Job Description
Launch your career with Omaha's fastest-growing tech support company! We're seeking passionate individuals with no prior experience to join our award-winning customer support team. As an Entry-Level Customer Support Specialist, you'll receive comprehensive paid training and mentorship to develop technical and communication skills. Enjoy a modern downtown office, flexible scheduling options, and clear growth paths into senior roles. Join us in transforming how businesses connect with their customers while building your professional foundation.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Troubleshoot technical issues using our proprietary knowledge base
- Document interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex cases
- Participate in ongoing skills training and certification programs
- Maintain high customer satisfaction metrics and response times
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – we train all new hires
- High school diploma or equivalent (students welcome)
- Strong verbal and written communication skills
- Comfortable learning new technologies and software
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to customer service
- Basic computer proficiency (typing, internet navigation)
- Valid Nebraska driver's license preferred for occasional off-site meetings