Job Description
Join NYC Tech Hub's dynamic team as an Entry-Level Customer Support Specialist! We're seeking motivated individuals with no prior experience to launch their careers in tech. Enjoy comprehensive training, mentorship from industry experts, and a collaborative work environment in the heart of Manhattan. This role offers competitive pay, growth opportunities, and the chance to build foundational skills while supporting our innovative clients.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex issues
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
- Maintain positive relationships with clients and stakeholders
- Support team goals with daily performance metrics
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong communication and interpersonal skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Willingness to learn new technologies quickly
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work options
- Authorization to work in the United States