Job Description
Launch your career with Texas Growth Solutions! We're seeking motivated individuals with no prior experience to join our dynamic customer support team. Enjoy comprehensive training, a collaborative work environment, and clear growth opportunities. Join our Austin-based team and become part of Texas' thriving business landscape.
Why Join Us?
- Industry-leading onboarding program
- Health/dental/vision benefits from day one
- 401(k) matching program
- Professional development stipend
- Modern downtown workspace
Responsibilities
- Deliver exceptional customer service via phone, email, and chat
- Resolve inquiries using CRM systems and knowledge bases
- Document cases accurately in customer databases
- Collaborate with team members to resolve complex issues
- Identify process improvement opportunities
- Meet performance metrics for response times and resolution
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong communication skills (written and verbal)
- Basic computer proficiency with MS Office
- Ability to thrive in a fast-paced environment
- Problem-solving mindset with attention to detail
- Willingness to work flexible hours (including weekends)
- Valid Texas driver's license (for occasional off-site duties)
- No experience required – we train from the ground up!