Job Description
Join our dynamic team at Nashville Solutions Group as an Entry-Level Customer Support Specialist! We're seeking motivated individuals to provide exceptional service to our growing client base. This immediate hire opportunity offers competitive pay, comprehensive training, and clear pathways for career advancement. Perfect for recent graduates or career changers looking to break into the thriving Nashville tech scene.
Our supportive environment values teamwork and professional development, with opportunities to specialize in sales, tech support, or client relations. Enjoy downtown Nashville's vibrant culture while building a rewarding career with a company that invests in its people.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve technical issues and product questions using internal knowledge bases
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with senior team members to escalate complex issues
- Meet daily performance metrics for response time and customer satisfaction
- Participate in ongoing product training sessions to stay updated on offerings
- Identify upsell opportunities and cross-reference client needs with solutions
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or support experience
- Strong communication skills with clear verbal and written abilities
- Proficient in Microsoft Office Suite and basic CRM software
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail
- Positive attitude and willingness to learn new technologies
- Authorized to work in the United States immediately